Vaisala has introduced a new service offering designed to support the long-term operation and maintenance of its weather observation systems.
Called Vaisala Care, the program aims to improve system uptime, maintain measurement quality and extend asset lifetime of weather monitoring equipment through structured lifecycle support.
The service combines access to the company’s global technical support teams, remote monitoring capabilities and lifecycle maintenance services. It is organized into two tiers intended to help customers select a level of support based on operational requirements.
According to the company, the offering is designed to move customers away from reactive service requests toward planned lifecycle management.
When issues are handled individually as they arise, recovery times can be longer. Vaisala Care instead provides defined support arrangements, including prioritized access to technical support, remote services, set response times and extended warranty coverage.
A higher-tier option, Vaisala Care+, adds proactive lifecycle services such as managed calibration programs performed by Vaisala specialists, preventative maintenance, and system performance updates intended to maintain long-term reliability and data quality across weather observation networks.
The program targets organizations that rely on continuous weather data, including airports, meteorological institutes, energy companies, road authorities and other infrastructure operators.
Anne Jalkala, executive vice president of weather, energy and environment at Vaisala, said the service was developed in response to customer demand for more predictable service arrangements.
“Customers told us they wanted clearer choices and more predictable budgeting,” she said. “Vaisala Care makes it straightforward to select the right level of support, whether that is responsive expert help when needed, or fully proactive lifecycle management where we handle scheduling and execution.”
Both service tiers are offered through annual contracts, which the company says provide more predictable costs compared with ad-hoc service calls.
Service delivery will be managed through a combination of remote support, service centers and on-site services carried out by Vaisala personnel or authorized partners. Customers can select a service tier when purchasing new systems or sensors, or when renewing service agreements for existing installations.
David Rey, vice president of project, CareTech and service at Vaisala, said the new framework reflects the company’s expanded service capabilities.
“Our technical capabilities and global service organization have evolved to better support our customers worldwide,” he said. “Vaisala Care brings that expertise together in a clear framework aligned with customers’ operational requirements, from essential support to comprehensive lifecycle management.”
The program is initially being introduced for airport weather observation systems, with plans to expand coverage to weather radars, wind lidars and road weather systems during 2026.
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